FAQ
 
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Bido Frequently Asked Questions

 

Buying on Bido

Q.

I would like to bid. What is the process to get started?

A.

In order to bid you will need to sign up for a free account. As soon as you register, you will be able to verify your account and place bids on live auctions as well as on upcoming auctions.
   

Q.

Are my credit card or PayPal details stored or held in any way on Bido?

A.

No. Your credit card or PayPal details are not stored on Bido. Each time you make a purchase, you must initiate your payment with your preferred payment method at that time. You are not billed automatically.
   

Q.

Once I win an auction, how long do I have to remit payment?

A.

Buyers on Bido must remit payment within 10 days of the sale. If you delay your payment longer than this amount of time, sellers are given the option to cancel the transaction with you, and you may be treated as a non-paying bidder as per our Terms Of Service. Your seller may be willing to work with you on a case-by-case basis to allow more time, if a reason is stated and agreed upon. Please contact support for more information or assistance if needed.
   

Q.

Once I win an auction, how do I pay?

A.

We do not store your payment information. You must initiate your payments manually and enter your payment information each time you win an auction. To pay - please log in and visit https://www.bido.com/Payments. Choose the purchased item from the dropdown, and select the means of payment. The available means of payment typically include: PayPal, Credit Card and Wire. All payments are approved manually, and you will be sent a notice when your payment was approved. This process usually takes anywhere from a few minutes to one business day. Once your payment is processed and approved, the seller will be notified automatically by Bido to transfer your item to you. There is a control panel located inside your account that walks you through all of these steps.
   

Q.

How long does an auction last?

A.

Auctions on Bido are "events", and have 2 parts. The first part is the preview window, where bidders may preview the auction and place a Pre-Bid on the item. Auctions that are up for preview are found in the "Upcoming Auctions" tab on the Bido homepage. Bids placed on upcoming auctions are entitled to 2% cash back if they win. The second part of an auction is the "Live Auction" portion. Once the live portion of the auction starts, it will run 4 days (barring extensions). Bids placed in the last 5 minutes of a live auction will reset the clock to 5 minutes remaining. Live auctions are found in the "Live Auctions" tab on the Bido homepage.
   

Q.

I would like to view the upcoming auctions. Where do I find them?

A.

Upcoming auctions can be found by following this link: http://www.bido.com/UpcomingAuctions, as well as in the "Upcoming Auctions" tab on the Bido homepage.
   

Q.

Is it possible to "watch" an auction, how can I do that?

A.

Yes, live and upcoming auctions can be watched by clicking the "eye" icon next to the auction's title on the home page, by clicking the "Add to Watchlist" link on the auction's page, or by clicking the "eye" icon next to the auction's name on the Live Auctions page. Watched auctions are added to your Watchlist, so you can come back to them later on. You can filter watched auctions on the homepage by clicking the "Watched" link on the top on the auctions tab. The watchlist may be used in order to speed up the initial scanning process, follow the bidding, notice the auction's end time, etc. Your Watchlist is private, no one else can know what is on your Watchlist.
   

Q.

What is the "BidoPrice"?

A.

The "BidoPrice" is the reserve price. It's the minimum amount a seller is willing to accept to sell an item in an auction (Learn more). Items are voted in to auction based on their BidoPrice. The BidoPrice of items that made it through voting to auction, reflects thus also a likelyhood for the item to be sold for that price. The minimum bid on Bido is currently set to $9 (may change from time to time), and auctions with a BidoPrice as low as the minimum bid of the auction, also referred to as "NO RESERVE" auctions.
   

Q.

What is a "Pre-Bid"?

A.

A "Pre-Bid" is a bid that is placed before an auction starts. It may be placed while the auction is in the "Upcoming Auctions" tab, as well as on any domain that is up for voting (In the "Vote, Send to Auction" tab).
   

Q.

What are the advantages of a Pre-Bid, why should I place one?

A.

When a domain is up for voting, a "Pre-Bid" immediately sends the domain  to shortened auction. It is the quickest, and sometimes the only way to ensure that the domain goes to auction. When the domain is already in the "Upcoming Auctions" tab, Pre-Bids can be placed at any amount of your choice, irrespective of other bids that might have already been placed by other members. When you place a Pre-Bid, the auction is added to your "MyAuctions"-list ot Bido (http://bido.com/MyAuctions), and you will receive an email notification in case your bid was outbid. This helps ensure that the auction is not missed. Also, as the highest Pre-Bid is set to be the initial bid of the auction once started. A high Pre-Bid may thus serve as a way to limit the number of bidders in the auction, and as a result improve your chances to win. Additionally, bids placed on Upcoming Auctions entitle the bidder to 2% cash-back once they win. Also, all auctions in which you participate are saved in your auction history (Auction reports), so this lets you track the auction and its outcome.
   

Q.

How are Pre-Bids treated differently than bids during a Live auction?

A.

Pre-Bids are placed as absolute bids. This means they are placed at the full amount and do not follow scales. Once an auction starts and the BidoPrice(reserve) has been met, bidding then follows scales and proxy bids may be placed.
   

Q.

What are the bidding scales?

A.

During a Live auction, Bido uses a scaling system that depends on the current bid. If the current bid of the auction is between $1 and $999, the next minimum bid will be 10% of the current bid (rounded up to the nearest whole dollar). From $1,000 - $9,999, the next minimum bid is 8% of the current bid. From $10,000 on up it's 6%. However in order to encourage placing the first bid, the increase between the first and the second bid, must be at least $10. Bidders may bid more than the minimum amount, these are just suggested minimum bid amounts. 
   

Q.

What is the "Starting bid"?

A.

The "Starting Bid" is the minimum bid of the auction. It is the amount that the bidding will start at. Auctions on Bido typically start at $9 (the current standard minimum bid for auctions of all voted items, may change from time to time), however sellers are given an option to start an auction at the BidoPrice. Also, if there were Pre-Bids, the auction will start at the amount of the highest Pre-Bid.
   

Q.

What is the "Current bid"?

A.

The "Current Bid" is the highest bid currently placed at the auction.
   

Q.

What is "Your max bid"?

A.

"Your max bid" is the highest bid you are willing to be placed via Bido's proxy bid system. Once the BidoPrice has been met, all bids placed during a Live Auction automatically go in as a proxy bid, and Bido will automatically bid on your behalf according to the auction scales, up to "your max bid." If "your max bid" is outbid by another bidder, then the system is no longer able to place bids for you on your behalf, unless of course you raise your max bid. Pre-Bids (bids placed prior to the auction's start) are absolute bids (see How are Pre-Bids treated differently than bids during a Live auction?).
   

Q.

How are people placing proxy bids?

A.

A proxy is a bid placed after an auction starts. During a live auction, just increase your maximum bid amount over the suggested bid amount and that becomes your maximum bid, which is essentially a proxy. Only then will Bido bid on your behalf as people try to outbid you, till your max is reached and your proxy is superseded. Bids placed prior to auction start are considered Pre-Bids and are absolute bids.
   

Q.

How are bids below the BidoPrice (Reserve) treated?

A.

All bids under the BidoPrice (Reserve) are treated as absolute bids. An absolute bid is placed when the reserve is not yet met. Absolute bids are not proxy bids, and are placed at the maximum the bidder is willing to bid. Absolute bids are placed until the reserve is met. During a Live Auction, once the reserve is met, all bids above the reserve are automatically proxy bids, and are placed based on the previous bid and according to the bidding scales.
   

Q.

How can I verify my account, in order to place bids?

A.

In order to place bids you will first need to verify your Bido account. You may verify your account by making a one-time micro-payment ($0.1) over any means of payment. This can be done over PayPal, Credit Card, Google Checkout, your choice. Alternatively, you may deposit any amount to your Bido account, and by this your account will be verified. Should you require an alternative way to verify your Bido account please contact us. This is just a one-time account verification to demonstrate that you payment means that can be used when winning, and by this you become a verified bidder and may place bids on any auction.
   

Q.

I've already sent a wire to pay for an item I won. I want to stop the unpaid auction notices, how may I do that?

A.

Please visit this URL: http://www.bido.com/Buying and initiate the process for payment by by wire, then mark the payment as "Wire sent".
   

Q.

I'm buying a domain and would like to know the status of the transaction, where should I check?

A.

Buyers have a control panel here. This is the buying overview page listing all your transactions. On this page, you may carry out a number of operations as a self-serve process, for example: make your payments, view transfer statuses, communicate with the seller, send transfer instructions, indicate you have received ownership of the domain, and more. You may also search for transaction history as well as escalate any transaction to Bido support for intervention.
   

 

Selling on Bido

Q.

How does Bido work?

A.

In a nutshell, auctioning your domains on Bido works like this: Sellers submit domains for auction over the submission form. Listing is absolutely free. Submitted domains are then voted in to auction by the Bido members. Votes are given based on two factors: The quality of the domain name itself, and the selected BidoPrice. Basically, the higher the Quality and lower the BidoPrice, the better the chances are for the domain to be quickly voted to auction. Once a domain receives 10 votes, it will be auctioned. The Bido members who have voted a domain up to auction receive a share in the sale proceeds, once the voted domain is sold. Other options by which domains may go to auction, are: by seller's acceleration, by buyer's acceleration, based on a received offer, or based on parking revenues.
   

Q.

How do I submit some domains for inclusion into Bido's auctions?

A.

If you have some domains that you are interested in selling via Bido, please follow this link: http://www.bido.com/SubmitDomains. Items for sale typically go up for voting by the Bido community to be selected for auction, as part of our Vote For Profits program. Sellers may skip voting by using Auction Acceleration. To get started, click here: http://www.bido.com/SubmitDomains
   

Q.

I've just submitted a domain over the submission form, but I do not see it among the auctions, why is that?

A.

Once a domain is submitted on Bido, first the ownership on the domain will be verified. Once the ownership on the domain has been verified, the domain will be listed on Bido in the "Send to Auction, Vote" tab. It will go to auction once it either receives enough votes (typically 10 votes) by the Bido community, or when it is accelerated to auction by the seller or by a buyer. Voters vote on a domain to go to auction based on the likelihood that the domain will be sold on auction for the selected BidoPrice. In the case that the domain is not receiving enough votes, you may consider lowering the BidoPrice. The lower the BidoPrice, the more likely your domain will sell in auction, and thus the more likely that it will be voted in to auction by the Bido community. Lowering the BidoPrice also resets the remaining voting time back to 30 days, while keeping the already obtained votes. You may lower the BidoPrice while the remaining voting time is between 0-28 days over the "My Domains->Submitted Domains" page. If you have verified ownership on your domain and still do not see it in the "Send to Auction, Vote" tab one possible reason is that the domain was listed in the adult category. Such domains are visible only after login, and only to members who have have the "show adult domains" enabled on their profile.
   

Q.

How can I verify ownership on domains that where submitted for auction?

A.

Bido offers many alternative ways to verify your ownership on submitted domains:
1) Bido tries to automatically send an email to the admin contact of the domain (as appears in the public whois record), with a link to click to confirm ownership. Please note that some TLDs (e.g. .co, .eu, .mx. etc.) and some registrars (e.g. GoDaddy) do not always list the owner's email on the public whois, and in such cases an alternative verification method (as listed below) should be used.
2) Bido checks the DNS records of the domain. Ownership on the domain is verified when the domain nameservers contain any one of these:
a) "THIS-DOMAIN-ON-AUCTION-AT.BIDO.COM" (add this one if you'd like to keep the current nameservers and the current use of the domain. This is just a dummy nameserver, that should be just added in addition to the current list of name servers, it has no effect whatsoever on the domain). Adding this DNS record to your domain also helps refer potential buyers to your listing on Bido, and it's recommended to use it for marketing, also after your ownership has been verified.
-or- b) NS1.BIDOPARKING.COM, NS2.BIDOPARKING.COM (set these if you'd like to also park your domains with Bido, with an option to have a For-Sale link that refers to your listing page on Bido).
-or- c) NS1.PARKMANAGED.NET, NS2.PARKMANAGED.NET (These are equivalent to the nameservers in in b) and may be used in exactly the same way for parking your domains with Bido).
-or- d) NS1.BIDO.COM, NS2.BIDO.COM (set these in order to point your domain to your listing on Bido without parking your domains. It is recommended to use these if you'd like just to redirect all traffic to your listing on Bido, without parking your domain).
3) Bido checks for your personal "Bido Verification Tag" anywhere on the public whois of the domain. You may find your personal "Bido Verification Tag" on your private profile page on Bido, and add it, via your registrar, anywhere on the domain contact data (e.g. on address field).
If you need to change anything on the whois record or nameservers, once done, please first check that the change has already taken effect on the public whois record. (Some changes take up to 24 hours to take effect). Once the public record has been updated you may click the 'verify' link next to the domain name on the Submitted Domains page. This will re-initiate the verification process.
4) Also, the Bido staff goes daily over the list of submitted domains that were not yet automatically verified, and tries to verify these manually. Please allow one business day for the Bido staff to go over the submitted domains and verify.
If all of the above listed methods have been tried, and your domain has not yet been verified for longer than one business day, please contact support to get the ownership verified.
   

Q.

I would like to have the $1 auction. Could you please let me know how I could do that?

A.

Items that go to auction based on votes, typically have the standard minimum bid that is currently set in the system for all auctions. (currently $9, may change from time to time). If you would like to override that starndard minimum bid and run a "true" no-reserve auction starting at $1, this can be done by auction acceleration. Acceleration can be initiated anytime by clicking the accelerate icon on the "My Bido"->"Submissions for Auction" page. More info about auction acceleration is available here:http://www.bido.com/AuctionAcceleration.
   

Q.

What is a "NO RESERVE" auction?

A.

A "NO RESERVE" auction is an auction where the BidoPrice as set by the seller is as low as the minimum bid that is currently effictive for all auctions. The minimum possible bid on Bido (may change from time to time) is currently set to $9 for voted items (auction based on votes), and $1 for accelerated auctions (acceleration by Seller). In a "NO RESERVE" auction the high bidder always wins the item at the end of the auction.
   

Q.

How many domains may I list on Bido for auction for free, may I submit my whole portfolio?

A.

Submission of domains for auction on Bido is basically free. However, Bido encourages sellers to carefully review their portfolio and not just unload a large list of unrealistic or low quality inventory into the system. In turn, the voters are less fatigued and don’t need to tread through never ending and cluttered lists of inventory. To ensure that, Bido has introduced a limit on the number of free submissions per day. The daily limit is individual, and follows the model of "The more you sell, the more you may list for free". New members may currently submit one domain a day, and this number goes up and up the more sales you generate on Bido. The submission counter is being reset daily at midnight EDT, so additional domains may be always submitted the following day.
If you would like to submit your whole portfolio, and find the daily limit unpractical, you may first park with Bido all of the domains you'd like to sell. There is no limit on the number domains that may be parked over Bido, and you may submit your whole portfolio for parking at once. Parking revenues will be then credited to your Bido account monthly, always on the 6th of the month for revenues earned on the previous month. Offers on your parked domains may be made over the domain parking page. To park your domains, follow this link "My Domains->Domain Parking" and use the "BULK Add" form to add the domains. Once parked, the domains will be listed for sale on Bido, and may be auctioned based on incoming offers. Domains with high revenues (>$10 a month) may also be sent by the Seller to auction without a need to use BidoCredits to accelerate (free Seller's Acceleration).
   

Q.

May any domain what so ever be listed on Bido for voting to auction?

A.

Submission of domains on Bido for voting to auction is basically free, and there is generally no cost to list your domains on Bido for voting. It is up to the Bido community to go over the list of submitted domains, and pick up those that will go to auction by voting. However, every domain that is listed on Bido is expected to have a value of at least the minimum bid amount set in the system (currenty $9). To ensure that, Bido has introduced a restriction on the length of the domain name, for it to be eligible for voting. Bido also reserves the right to disapprove an item for voting, where it is apparent that the item does not meet the minimum value requirement. In case any where your item was disapproved for voting, you may have it auctioned on Bido anyway, by using Auction Acceleration.
   

Q.

May I list my domain for voting to auction, with any reserve price what so ever?

A.

Generally, sellers on Bido are free to choose any reserve price they feel happy with for their listing. It is up to the Bido community to go over the list of submitted domains, and pick up those that have the best chances to get sold should they go to auction. Setting an unproportional or an unrealistic reserve price to your item is futile as such items typically will not get voted in by the community, and is thus discouraged. Bido reserves the right to disapprove an item for voting, where it is apparent that the set BidoPrice (reserve price) is unproportionally or unrealistically too high. In case any of your items was not approved for voting due to unrealistic BidoPrice, you may anyway have it auctioned on Bido with any reserve price of your choice, by using seller's acceleration.
   

Q.

May I list adult related Domains, and How are adult related domains treated differently?

A.

Yes, adult-related domains may be listed on Bido. However, these domains are shown only to logged-in users, who have opted-in, in their User's settings, to include adult-related domains. You are only required to categorize domains in the adult-category if they include an explicit adult-term. Another difference regarding domains categorized in the adult-category, is that these domains are auctioned exclusively between 10-11 pm EDT.
   

Q.

I have "autolist" enabled, when will my item go to auction?

A.

Where a domain is sent to auction by seller's acceleration, the auction may be immediately setup by the seller on a self-serve basis, without any limitations, at any day and time of the seller's choice. Where a domain is sent to auction by voting, and "autolist" is enabled, the auction will be automatically setup by Bido. The start date of the auction ranges from a couple of days of when the domain has received enough votes, to a couple of weeks at the latest. In the meantime till the auction starts, it will be shown in the "Upcoming Auctions" tab. The time till auction's start gives the auction a longer exposure, and allows interested parties to prepare themselves for the auction.
Each TLD has it's own auction slot quotas. Some TLDs are auctioned / grouped according TLDs, thus it can be that auctions of some TLDs will start later than of other TLDs. It is possible to accelerate a domain to auction even after enough votes have been received, in order to setup the auction on a self-serve basis for a sooner date than the date that was automatically allocated.
   

Q.

I have "autolist" enabled, and my domain has received enough votes, however it is still awaiting auction setup for a long time, why is that and what can I do?

A.

Bido has set quotas on the number of auctions per day (currently about 50 auctions a day). Additionally each TLD has its own auction quota. In rare cases, no available auction slot is found in the next couple of weeks, and in such a case the status of the domain is set to "Awaiting Auction Setup". Please allow a few days for the auction to be automatically setup, or contact Online Support to speed up the auction setup.
   

Q.

My auction is online on Bido, how can I forward my domain to the auction page in order to attract more potential buyers?

A.

For the duration that the auction is online on Bido, it is highly recommended to forward your domain to the auction page, so that the auction will be shown on the domain's landing page. This is a great way to attract natural traffic to your auction and spread out the word about it. To forward your domain, you may login at your registrar, and just set the DNS servers to NS1.BIDO.COM and NS2.BIDO.COM. It usually takes a few hours (up to 24 hours) and the domain will automatically show the auction page on it. If your domain is a developed Website you may consider putting an auction banner somewhere on the Website instead.
   

Q.

I have listed my domains for sale on Bido, what DNS servers may I use to promote sales?

A.

Bido offers two types of a landing page for your listed domains:
(1) Park your domains with Bido: Initiate the parking over the "My Domains-> Domain Parking" page ,and set the Nameserver entries at your registrar to NS1.BIDOPARKING.COM, NS2.BIDOPARKING.COM. Your domain will be parked with Bido to maximize revenues from traffic to your domains. Parking revenues are paid out monthly, always on the 6th of each month for the earnings of previous month. Parked domains have also the option to have a link to your listing on Bido on the domain's landing page. Also, once a parked domain goes to auction, the landing page automatically redirects all traffic to the auction page, and once the auction closes, the domain is re-parked again. -OR-
(2) Redirect the domain's landing page to your listing at Bido: Set the DNS entries to NS1.BIDO.COM, NS2.BIDO.COM, and the domain's landing page will show your listing on Bido. Potential buyers visiting the domain are then able to place bids when the domain is currently at auction, or to make offers when the domain is not at auction.

Q.

I want to change the BidoPrice for my submitted domains, how to do that?

A.

You may lower the BidoPrice (Reserve Price) any time, even when the domain is at auction. This can be done over here: "My Bido -> My Domains -> Submitted Domains" (when the domain is awaiting votes), or over here: "My Bido -> My Domains -> Created Auctions" (when the domain at auction). As the Bido community votes on a domain to go to auction based on its BidoPrice, it is not possible to raise the BidoPrice of a domain where the domain is submitted for auction based on voting. If you would like to raise the BidoPrice, you may do any of the following: a) Accelerate the domain to auction. For accelerated auctions the seller may change the BidoPrice to any amount of their choice; or b) Cancel the submission and resubmit the domain, with the raised BidoPrice. Please note however that in a case of re-submission, 60 days cool-off time, starting with the time that the domain was last up for voting, will be required.
   

Q.

I want to change the BIN (Buy It Now) Price for my submitted domains, how to do that?

A.

You may add, change or remove a BIN (Buy-It-Now) Price at any time, even when the domain is at auction, over here: My Bido -> My Domains -> Submitted Domains or when the domain is at auction also over here: "My Bido -> My Domains -> Created Auctions". There are no restrictions on that, you may change the BIN anytime and as many times as you would like. Also, the BIN price is automatically removed in the auction, once the price comes as close as 75% of the set BIN price. So an auction might close even at higher price than the BIN price, where a bidding war is involved, and the BIN option has not been used by the bidders before the current price has reached 75% of the BIN price.
   

Q.

I'm auctioning a domain on Bido, and I would like to change the date or time of my auction. How can I do that?

A.

Since other members and bidders have made plans around the date they saw, it's confusing to them if it changes. However, if the auction has not started (Upcoming Auction) and there are no bids yet, you may change the auction date or time. This can be done by first deleting the auction over the "Created Auctions" page (if the auction was accelerated, the BidoCredit is kept), and then you'll be able to re-schedule the auction over the "Submitted Domains" page. if the auction has already started, you may fill a request for support, and an agent will assist you just as soon as possible and review the circumstance on a case by case basis.
   

Q.

I'm selling a domain on Bido, and I would like to cancel the auction listing because I've changed my mind about selling. How can I do that?

A.

We typically do not cancel auctions after they are started, so be sure you are ready, willing, and able to sell the item prior to listing it for sale with Bido. If you have any questions about this process, you may fill in a request for support. However, if the auction of your item has not started yet (Upcoming Auction) and no bids have been placed yet, you may visit your Created Auctions page and click the red x next to any auction you wish to cancel.
   

Q.

I would like to sell a pair or a package of domains together. Is this possible?

A.

Yes, when you submit your listing, you should select one of the domains in the package to be the main domain that will be shown in the title of the auction. In the subtitle of the listing you should state "Package of .. Domains", "Portfolio Sale", or similar. Then, just add in the Description section of your listing the exact details of the package: the list of the domains that are included and also other items may be added, such as a logo, a Twitter account or a Facebook vanity, a vanity telephone number, etc.
   

Q.

What happens to my BidoCredit if I accelerated an auction?

A.

The cost to accelerate a domain to auction is 0.01 BidoCredits per each $10 of your selected BidoPrice. The BidoCredits are returned back to you if the domain sells. The BidoCredits are not refunded if the domain does not sell. If the auction ends and the reserve is not met, and the you decide to select the high bid in lieu of the reserve (sellers have 24 hours to decide), the BidoCredits are returned back to you as well. Learn more here: Auction Acceleration
   

Q.

My domain did not sell in the auction, may I re-auction it? Do I have to relist it for voting first?

A.

Sometimes, timing and luck play a crucial role in the outcome of any auction. Thus, where a domain did not sell on a particular auction, Bido encourages sellers to re-auction their domain. Domains that were auctioned based on votes, may be re-auctioned at least twice, without a need to go through voting again. After that, if no bids have been placed in all 3 auctions (original auction + 2 re-auctions), the domain must be re-listed for voting again, before it may be re-auctioned. Re-Auctioning your domain may be initiated over the control panel, by clicking the "Re-Auction" icon on the "My Domains->Submitted Domains" page.
Re-auctions have the following restrictions: a) A cool-off period of about 1-3 months (depending on the number of bids) is required before subsequent auctions of the same domain. b) Re-auctions are not being scheduled automatically by Bido, even if you have "Autolist" enabled, and must be manually scheduled by the seller once the cool-off period is over. c) Domains auctioned based on seller's acceleration may not be set for re-auction, and must be either relisted for voting or re-accelerated by the seller.
   

Q.

How long does it take, on average, to complete a transaction post auction close?

A.

After an auction closes, the winning bidder will remit their payment to Bido. The seller then transfers the domain name to the buyer. Once the buyer has received the domain, proceeds are disbursed to the seller, and any voters, if applicable. This process may happen as fast as 24 hours or may take days. It all depends on the responsiveness of the parties involved. Bido does its best to ensure a timely and smooth transaction for all who are involved. Buyers have a control panel here, Sellers have a control panel here, and voters have a control panel here.
   

Q.

I'm selling a domain and would like to know the status of the transaction, where should I check?

A.

Sellers have a control panel here. This is the selling overview page listing all your transactions. On this page, you can see if the buyer has paid, view transfer statuses, communicate with the buyer, read and respond to transfer instructions, as well as see the amount of your auction proceeds. You also may of course search for transaction history as well as escalate any transaction to Bido support.
   

Q.

Do all domain transfers require a transfer out of the domain (change of registrar), rather than an internal push (within the current registrar)?

A.

No, there is no strict requirement regarding the type of transfer. Buyer and Seller communicate after the auction close to determine the best method of ownership transfer. However, should the buyer prefer to use their own registrar, the seller has to accommodate for that. Sellers are expected to be able to deliver the domain to the buyer immediately upon sale. Seller should make sure upon listing their domain on Bido, that they will be able to transfer the domain out if necessary upon sale. Bido is there every step of the way to make it a smooth process for all who are involved and a Bido Transfer Manager will oversee the transaction. Buyers have a control panel here, and sellers have a control panel here.
   

Q.

How long do buyers have to receive a domain once the transfer was initiated?

A.

Once sellers make the domain available for transfer and have done all necessary steps on their side for the transfer to be finalized, they click a link 'Domain transferred' to indicate they have transferred the domain to the buyer. A timestamp will appear when the seller clicks the link to confirm that they have initiated the transfer of the domain. The buyer will then be asked to finalize the transfer on their side and to confirm receipt of the domain. Buyer does this by clicking the link 'Confirm domain received'. When the buyer confirms receipt, the seller will be eligible for payout of their sale proceeds. If the buyer does not respond within 10 days, the seller will become eligible for payout of their proceeds by default. If you have any questions about this process, or need further assistance, you may fill in a request for support and we'll be glad to take a look and expedite the process for everyone. We're here to help every step of the way.
   

Q.

When are payouts being sent to sellers, is there payment hold period before disbursing funds?

A.

No, there is no hold period. As soon as funds are eligible to be paid out, sellers may initiate payout (funds withdrawal) from their Bido balance, to their preferred means of payout (PayPal, Google Checkout, Wire, etc). This can be done anytime over the "Balance->Payments" page. Bido issues payouts automatically to sellers at the end of each month (Minimum payout $25), where sellers have not already initiated the payout by themselves. Bido offices are closed over the weekends. To avoid delays, please ensure that your selling preferences are up-to-date and accurate.
   

Q.

Which payout method are you most likely to use when paying the seller’s funds out?

A.

Bido can payout your funds in many methods. Bido sends PayPal payments Monday though Friday. PayPal payouts are typically sent via PayPal Masspay, or in some cases as a special type of payment, called "Personal, Payment owed" (at Bido's sole discretion). We understand that fees are a concern of sellers and we do our best to help you avoid large fees wherever possible. Seller may anytime initiate a payout of their balance over the payments page ("My Bido->Balance->Payments"), once a payout is initiated, it will be typically sent within one business day. Where sellers do not initiate a payout of their balance, Bido payouts the balances once a month, at the end of each month. In addition to PayPal, payout by Wire, Google Checkout are provided (please contact support for these latter payout methods). Bido can also credit your account at some major registrars (Please inquire over online support). Wire payments, if you require them, have fees. Other payout options may be offered as needed on a case by case basis. Please specify your payment details and keep them up to date on your Selling Preferences page. If you do not have your selling preferences filled out, we do not know where to send the funds to, and in such cases the funds will be kept in your Bido balance and you may request payout later on, or use the funds to make purchases on Bido. Please use all of this information as a guide only and it's all subject to change at any time and without notice. For more information about any payment related questions, please contact support for the most current and accurate information. Bido aims to make receiving your funds as quick and easy as possible.
   

Q.

I would like my balance be paid out via wire. Is there a fee deducted if I require a wire sent to my bank?

A.

The fee for Bido to send a wire is about $25 to all countries. This fee is charged by the involved banks, Bido does not keep any of it. Bido pays out the full proceeds, and the fee is then deducted from the full proceeds by the involved banks if you require a payout by wire. This amount may change at any time.
   

Q.

How much is the Bido Sales Commission?

A.

Listing on Bido is absolutely free, there is typically no listing fee whatsoever. Bido receives a percentage of the sale amount (applies only to successful sales) as a sales commission for all sales via Bido. The commission is calculated as the exact percentage of the sale amount (there are no minimum commissions on your sales). The exact rates are listed on this page: http://www.bido.com/Info/House+Rules+and+Fees
   

 

My Bido Account

Q.

I forgot my password, how may I retrieve it?

A.

If you have forgotten your password, you may initiate forgotten password assistance from the login form itself. First, enter your email address, then click the "forgotten password" link.
   

Q.

I want to change my password, where do I start?

A.

If you would like to change your password, please log in and visit your "My Bido" -> Private Profile page. It is there where you will be offered a secure link ("Change Password") to click and initiate the quick and simple process.
   

Q.

How can I change my member nickname?

A.

Bido does not typically endorse nickname changes, but if you would like a nickname change, please place a request for support. In your request, mention your desired nickname, as well as your old nickname, and the reason for the change.
   

Q.

I want to adjust my email notifications preferences, where do I find these settings?

A.

If you would like to adjust at what time your auction start notification email goes out, or if you wish to turn some of the notification emails off, please log into your account and visit your My Bido -> Notification Settings page. Also, each Email that Bido sends, includes an "Unsubscribe" link that lets you turn off that type of notification by a single click, without a need to login. Should you want later on to re-subscribe you may do that over the mentioned "Notification Settings" page.
   

Q.

May I have more than one account on Bido?

A.

You may have more than one account on Bido if you have a good reason to - (Good reasons include: Separate business and personal use accounts, separate accounts for selling / buying, separate accounts for non-adult and adult domains, wish to bid over a more anonymous account for a specific auction, etc.) - And provided that you do not vote from one account for another, and do not bid from one account to another, and provided that non of your other Bido accounts has been suspended.
   

Q.

How can I close my account on Bido?

A.

If you just wish not to receive email notifications from Bido, you may select "Do not email me about anything" in the notification settings, and Bido will not send you any further email until you choose to reactivate. If you would like to completely close your Bido account, you may change the email in your profile to closeaccount@bido.com, or send a request to our support, and it will be closed. Please consider sending us feedback (feedback@bido.com), if you have any suggestion on how Bido can be improved.
   

Q.

How do members vote on domains to go to auction? Does Bido give free voting points?

A.

Members are voting using voting points. Bido automatically loads free Voting Points (also called complementary Voting Points) to the Bido accounts of all active members (who have ever either bought or sold at least one domain on Bido). The exact number of voting points is individual and is correlated with the volume of overall transactions on Bido. Voting points can be also obtained by exchanging 1 BidoCredit for 8880 Voting Points. Further info is available here.
   

Q.

I want to subscribe to your RSS feeds, what is the URL?

A.

If you would like to subscribe to our RSS feed with your RSS reader, or integrate it into your website, please use this URL: http://www.bido.com/AuctionRss
   

 

Site Rules / Infractions

Q.

What happens if the high bidder fails to pay for the auction?

A.

In the rare event of a high bidder failing to pay for the auction they won, Bido will work with the seller to determine the best route - the seller may do any of the following:
1) Continue to wait for the buyer's payment, or
2) Seek another bidder's bid, if applicable, and if the other bidder agrees, or
3) Schedule and run a re-auction at any time of seller's choice, while informing the other bidders about the scheduled re-auction.
In addition, non-paying bidders risk losing their Bido account privileges and Bido reserves the right to demand from the non-paying bidders a payment of the Bido Sales commission (up to a maximum of $40 per Auction). More information is in our Terms Of Service. Please contact support if you need further assistance.
   

Q.

What happens if the seller fails to transfer the item I won?

A.

In the rare event of a seller failing to deliver registration rights or ownership of an item you purchased, Bido will either refund your payment or credit your account, depending on the circumstance. In addition, non-delivering sellers risk losing their Bido account privileges. Uncompleted auctions are removed from our Sales Archive immediately if they are deemed nonviable. More information is in our Terms Of Service. Please contact support if you need further assistance. Remember, these cases are extremely rare, as Bido is typically a community of trustworthy sellers.
   

Q.

If I'm selling a domain on Bido, may I have it listed on other domain name marketplaces?

A.

Generally, domains listed on Bido may be listed on other places as well. However once the live auction is started (auction is listed in the "Live Auctions" tab), for the auction's duration (typically 4 days, bearing extensions, hereby "Exclusivity Period") the domain may not be sold, over any other way, and may not be auctioned in parallel on any another place. More information is in our Terms Of Service.
   

Q.

What is the Bido policy on non allowed listing?

A.

A domain name with a meaning that appears to be offending to the feelings of the public in general, of a group of people, or of a particular individual, may not be auctioned on Bido. In addition, no obscenity is allowed in the illustration images. Also, a domain name that includes in the name of it, the brand name of a very well known brand, which is worldwide identified and worldwide recognized by the public as a whole, as the name only for that specific brand, may not be auctioned on Bido. In case your domain was disapproved based on this ground, and you think this is a mistake, you may contact support, and we will review the listing in light of your observations. Bido has the sole discretion in determining what is deemed to be a violation of its policy.
   

Q.

Are there things that a seller must, or must not, include in the description of an auction?

A.

There is no predefined set of rules on what a seller should, or should not, include in the description. However, the general requirement of "Good Faith" when listing items for sale, does apply. In particular, the seller may not state information that is likely to be misleading for the purchase decision of the common buyer. Also: (1) If the domain name includes in it a typo, which is very hard to be noticed by the common buyer, the seller has to mention this (e.g. "typo of ...") in the description. (2) If the seller chooses to state the "Age" of the domain name, that stated age must correspond to the creation date as is shown in the public Whois. (The seller may instead use terms like "first registration/first use since ...", to denote that the domain was originally established on an earlier date). (3) If the seller cannot transfer out the domain, but can only push the domain within the current registrar, the seller has to mention this in the description.
An obvious infraction regarding the description is a ground for cancellation of a transaction by the buyer, and might lead to further restrictions as to the seller's ability to sell be Bido.
   

Q.

What is the expected conduct when communicating with other Bido members, e.g. while processing a domain transfer?

A.

Apply common courtesy rules. Do not use abusive, obscene, or offensive language, images, or links. Do not post content or links to websites containing sexual content, defamatory statements or advocating intolerance of others. Do not post or transmit unsolicited email, spam or advertisment of unrelated businesses. A breach of these rules may lead to suspension of your Bido account.
   

Q.

What is voting misuse and what are the consequences?

A.

Voting on a domain to go to auction must be based exclusively on the merits of the domain name itself and on its BidoPrice. Continuously voting for sellers rather than for domains is not allowed, and voters are expected to respect that. Bido is constantly running regressions to find correlations between voters and sellers, and once detected the voter's account is automatically limited. In case your account was limited, and you think this is a mistake, please contact support to get that limit released.
   

Q.

What is fictitious bidding and what are the consequences?

A.

Bidding in an auction must be made with a real, genuine and sincere intention to purchase the item from the seller for the amount of the bid. Placing a bid in an auction without such intention is regarded as fictitious bidding. Fictitious bidding, in particularly where as a result the price in the auction is "pumped up" for the other bidders in the auction (also known as Shill-Bidding), is strictly prohibited. Bido is constantly running regressions to find correlations between bidders and sellers, and where Bido has reasons to believe that fictitious bidding was involved, both seller's and bidder's accounts are suspended. Bido also reserves the right to cancel such auctions, where it could be determined that fictitious bidding was involved. In case your account was suspended, and you think this is a mistake, please contact support to get this cleared.
   

Q.

What is parking abuse and what are the consequences?

A.

Parking revenues should generated by natural traffic (type-in, etc) to the parked domains. Domain owners may not promote traffic to their parked domains in any way (ads, "arbitrage", etc.), and may not promote clicking ads on their parked domains in any way. The parking system is constantly performing automated audits to ensure that. In cases where there are significant indications of parking abuse, Bido reserves the right to disapprove any further parking of the involved domains, to delay payouts of parking revenues in such cases, and in repeating cases of parking abuse, to put the Bido account privileges of the member on hold. More information is in our Terms Of Service. Please contact support if you need further assistance.
   

 

Expert Commentators

Q.

I’m interested in becoming an expert commentator. Where do I apply?

A.

If you would like to apply to become an expert commentator, please follow this link and fill out the application: http://www.bido.com/BecomeExpert. Please be sure to provide a biography about your experience in the domaining industry for your application to get proper review and consideration. Additionally, it is required to have at least one domain either sold or purchased on Bido, in order to be approved as an expert.
   

Q.

What are the benefits of becoming an expert?

A.

Expert commentators may add commentary and reviews on Auctions running on Bido. These Commentary and reviews on Bido are viewed over time by thousands of people providing increased recognition for yourself, your company, and helps promote your business. Being featured on one of the most popular domain name auction Websites will increase your credibility and standing in the domain community. Bido keeps a history of every auction so you can refer to your comments for years to come. Search engines will also index your comments and links to your website, further strengthening your web presence (SEO) and branding. Your profile will give users the ability to communicate with you directly and allow you to highlight your personal and professional interests. In exchange for contributing your time and domain knowledge, Bido will help you connect with new clients and build your own business. Learn more here.
   

Q.

I'm an Expert but I'm not listed on the List of Experts page. Why?

A.

In order to be listed in the carousel with the other Experts, you must have the following completed:
1) Upload a picture,
2) Bio filled out,
3) Contact info filled,
4) At least one of the Twitter, Facebook or Linkedin profile links filled.
Please take a moment and upload a photo, fill in your bio & contact info, as well as at least one link to a social network profile of yours, and you will automatically get added to the page with the other experts. Please, only upload an actual picture of yourself, not a logo or a caricature.
   

Q.

I've updated my expert profile with my RSS feed. How often will the feed update on my Profile page?

A.

The RSS feeds that you may display on your Profile page are updated once per day. If you have a blog, we recommend entering your blog's RSS url in your Bido profile, as it is good for SEO and promoting your site.
   

 

Miscellaneous

Q.

Is there anything I can do to speed up navigation on Bido?

A.

Bido is being developed and tested with the Chrome browser. The Website is compatible also with Firefox and Safari. Compatibility with other browsers is currently not guaranteed. Best surfing experience can be reached by using Chrome as your browser. In addition, if you're surfing over a slow Internet connection it is recommended to deactivate the Ticker. This can be done over the User Settings page.
   

Q.

How does Bido respect my privacy?

A.

Any and all of the personal details you provide on Bido is kept private, confidential and secure. By default only the nickname you have chosen on sign-up is public. You may opt-in and choose to show also your full name and your company name on your public profile, by editing your profile. Only Experts may have expanded public profiles with any additional infos (such as profile image, company logo, links to own Web pages, etc.) on them. Such additional infos are provided exclusively by the experts themselves, and solely they are the party who is responsible for the public content that they provide. Under no condition, also upon conclusion of a sale, does Bido disclose any personal details to the other party. Issued invoices do not include any details of the seller. Bido does not disclose any personal details to any third party without the prior and express consent of the member. Bido does not store any credit card or PayPal details on its systems. All data transport over the internet, where the data includes any personal details is encrypted using the highest available level of SSL encryption. Bido uses common best practices to protect its systems and keep them secure from external access by any third party.
   

Q.

I would like to discuss possible partnership opportunities. Who should I contact?

A.

If you have a partnership proposal to discuss, please drop us a note. If you have a suggestion on how Bido may be improved, and to vote for other ideas our members have suggested, please visit our feedback portal.